Refund policy

At OMN 11, we follow a strict no-return policy to maintain product integrity and prevent misuse.

Returns

We do not accept returns or exchanges once an order has been delivered.

Returns are only considered in cases where the product is damaged during transit, subject to strict verification requirements.

Damages and Issues

Please inspect your order at the time of delivery.

If your item is damaged during transit, you must contact us within 24 hours of delivery at krrish@omn11.com with proper proof.

To be eligible for a replacement or refund, you must provide:

  • A complete, uncut video showing:
    • Receiving the sealed package from the delivery partner
    • The condition of the package before opening
    • The full unboxing process
    • Clear visibility of the damaged product

Important:

  • The video must be recorded in one continuous shot (no edits or cuts)
  • The package seal and shipping label must be clearly visible
  • Claims without valid video proof will not be accepted

Once verified, we will offer a replacement or refund, depending on the case.

Exceptions / Non-Returnable Items

We do not accept returns or refunds for:

  • Products that are not damaged in transit
  • Minor packaging dents without product damage
  • Damage caused after delivery
  • Used or tampered products
  • Sale items or gift cards

Exchanges

We do not offer exchanges.

Refunds

Once your claim is reviewed and approved, we will notify you.

If approved, your refund will be processed to your original payment method within 7–10 business days. Processing time may vary depending on your bank or payment provider.

If more than 10 business days have passed after approval, please contact us at krrish@omn11.com